Try NOVAFIT completely risk-free. If you’re not 100% satisfied, we’ll refund every penny. No questions asked.
Why We Offer This Guarantee
We’re confident that once you try NOVAFIT, you’ll never go back to a fixed-shade foundation. But we also understand that buying makeup online is a decision — you can't test a shade against your skin before it arrives. So we want to remove all the risk from that decision completely.
That’s why we offer a full 30-day money-back guarantee on every product, every order, every time. No fine print. No restocking fees. No awkward back-and-forth.
How to Claim Your Refund
1
Contact Us
Email hello@novafitactive.com within 30 days of receiving your order. Include your order number and a brief note on why it didn’t work for you (we use this to improve — not to approve or deny).
2
We Confirm Within 24 Hours
Our team responds to all refund requests within 1 business day. We’ll send you return shipping instructions if required.
3
Refund Processed
Once confirmed (or once we receive the return), your refund is processed within 5–7 business days back to your original payment method.
Free Shade or Pack Exchange
Ordered the wrong shade or pack size? Not a problem. We offer a free exchange — just contact us within 30 days and we’ll send the correct one at no charge. We just ask that the item is unused.
✅ Our Promise to You
We stand behind every product we sell. NOVAFIT will either match your skin beautifully, or you’ll get your money back. We wouldn’t have it any other way.